Welcome to Sosandar Fashion Store, where your journey in effortless style is our utmost priority. From discovering our curated collections of Denim Dresses, Cosy Knitwear, and Jackets & Coats to the moment your package arrives, we are committed to an experience defined by care, quality, and convenience. This policy outlines our shipping practices and thoughtful returns process, designed to support you with the same confidence and delight that inspired your purchase.
Shipping Information
We strive to deliver your carefully selected pieces to you promptly and securely.
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation.
Shipping Methods & Delivery Timelines
We offer two reliable shipping options to cater to your needs:
- Standard Shipping ($12.95): Shipped via DHL or FedEx.
- Delivery within 10-15 business days after dispatch.
- Free Shipping: Available on orders over $50, shipped via EMS.
- Delivery within 15-25 business days after dispatch.
Please note: Delivery times are estimates and may vary slightly depending on your location and customs processing. We ship globally, excluding some remote regions and parts of Asia.
Payment Methods
We accept the following secure payment methods: Visa, MasterCard, JCB, and PayPal.
Our Returns & Exchanges Policy
We understand that sometimes a fit needs adjusting or a color appears differently in person. Our returns process is crafted to be as thoughtful and seamless as our collections.
Policy at a Glance
- Return Window: 15 days from the date you receive your order.
- Condition: Items must be unworn, unwashed, and in original condition with all tags and packaging intact.
- Initiation: Contact customer service first for a Return Authorization (RA) number.
- Refund Method: Refunds are issued to the original payment method.
- Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the item is faulty or incorrect.
Important Note on Non-Returnable Items
To ensure the health, safety, and hygiene for all our valued customers, the following items are considered final sale and cannot be returned or exchanged:
- All Jewellery (including earrings, necklaces, bracelets, and rings).
- Hats, Scarves & Gloves.
We encourage you to review product details and size guides carefully before purchasing these items. Our team is always happy to answer any pre-purchase questions.
Step-by-Step Return or Exchange Process
Step 1: Contact Us Within 15 Days
Please email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and item details. Use the template below for clarity:
Subject: Return/Exchange Request – Order #[Your Order Number]
Body:
Dear Sosandar Customer Service Team,
I would like to request a return/exchange for my recent order.
Order Number: [Your Order Number]
Name: [Your Full Name]
Email: [Your Email Address]
Items for Return/Exchange:
– Item Name & Description (e.g., Boucle Coat, Black, Size M)
– Reason (e.g., Size too large / Color not as expected)
I confirm the item(s) are unworn, unwashed, and have all original tags and packaging.
Thank you,
[Your Name]
Step 2: Receive Your Return Authorization & Instructions
We will email you a Return Authorization (RA) number and detailed instructions. Please do not send items back without this RA number, as it is essential for efficient processing.
Step 3: Pack and Ship Your Return
Securely pack the item(s) in original packaging if possible, include a copy of your order confirmation or the RA slip, and ship to:
Sosandar Fashion Store – Returns
4178 Lakeland Terrace
INDIANAPOLIS, US 46201
We recommend using a trackable and insured shipping service, as you are responsible for the package until it reaches our facility.
Step 4: Our Processing & Your Refund/Exchange
Once received and inspected (typically within 5-7 business days), we will notify you via email.
- For Refunds: Upon approval, your refund will be processed to your original payment method.
- For Exchanges: We will ship your requested replacement, subject to availability. If out of stock, we will contact you for alternatives or issue a refund. Shipping charges for the replacement apply.
Refund Timelines & Methods
Refunds are issued to the original payment method used for purchase (Visa, MasterCard, JCB, PayPal).
- Credit/Debit Cards & PayPal: Refunds are processed immediately upon our approval. Please allow 5-10 business days for the refund to appear on your statement, depending on your bank or card issuer.
Please Note: The original shipping fee ($12.95 for Standard Shipping) is non-refundable. For orders that qualified for Free Shipping (EMS), if a return causes the order value to fall below $50, the value of the free shipping will be deducted from the refund amount.
Faulty or Incorrect Items
If you receive a damaged, faulty, or incorrect item (e.g., Boots instead of Flats), please contact us immediately at [email protected]. We will cover all return shipping costs and expedite a replacement or full refund for you.
Need Further Assistance?
Our friendly customer service team is here to guide you through every step, whether about returns, our Clothing, Footwear, or Accessories.
Email: [email protected]
Operating Hours: Monday-Friday, 9 AM – 5 PM EST